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Frequently Asked Questions
How do I create a family tree?
Navigate to "My Family" in the main menu, then click "Create Family Tree". You can start by adding yourself and then add family members by clicking on nodes. You can add parents, siblings, children, and other relatives.
How do I join a family group?
Go to "Community" → "Families" to browse available family groups. Click on a family to view details, then click "Request to Join". A family admin will review your request and approve or reject it.
How do I share cultural content?
You can share stories, customs, and traditions by creating a post in the Community feed. Click "Create Post" and select the type of content (Story, Knowledge, Event, etc.). Add your content, images, and tags, then publish.
How do I verify my email address?
After signing up, check your email for a verification code. Enter the code on the verification page, or click the verification link in the email. If you didn't receive the email, check your spam folder or request a new code.
How do I reset my password?
Go to the sign-in page and click "Forgot Password". Enter your email address, and we'll send you a password reset code. Enter the code and your new password to complete the reset.
How do I manage my privacy settings?
Go to your profile settings and click on "Privacy". Here you can control who can see your profile, family tree, and posts. You can also manage your data sharing preferences and email notifications.
How do I delete my account?
Go to your account settings and scroll to the "Account" section. Click "Delete Account" and follow the prompts. Please note that this action is permanent and cannot be undone. Your data will be deleted in accordance with our Privacy Policy and POPIA requirements.
Documentation
Browse our comprehensive guides and tutorials to learn how to use SIKO effectively.
View Documentation →Community Forum
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